Shipping Inspection
IMPORTANT! INFORMATION IN THE EVENT OF DAMAGE:
If there is ANY damage to the crating, notes MUST be made on the proof of delivery with the delivery driver and pictures taken and emailed to your sales representative.
We carefully inspect your order prior to it leaving us. If your order arrives damaged, Woodland Creek will NOT be held liable for repairs or replacements if notes are not made on the proof of delivery and pictures sent.
CONCEALED DAMAGE:
If there is no damage to the crate and upon opening the crate damage is found, this is considered concealed damage.
Our clients have 5 business days from the date of signing the Proof of Delivery to inform us of damage and send us photos of the damage.
If we are notified after 5 business days, the client forfeits the right to a repair or replacement and must accept the order as-is.
TIME SENSITIVE:
All damage claims need to be reported to Woodland Creek within five (5) business days to be considered for replacement or repair due to damage.
We have a short window in which to submit damage claims to the shipping companies.
If we are notified after 5 business days, the client forfeits the right to a repair or replacement and must accept the order as-is.
The same is true for incorrect items received.
IF DAMAGE TO THE CRATE/PALLET APPEARS TO BE SLIGHT:
Please note the damage on the Proof of Delivery Form before accepting the delivery.
Do not destroy the crate.
Upon inspection of the contents if you notice damage please take photos and send them to your sales representative or our shipping department.
The damage will be reviewed and if necessary repair/replacement action will be taken.
IF DAMAGE TO THE CRATE/PALLET IS SEVERE:
You can immediately refuse delivery of your order.
You also have the right to inspect the contents before accepting.
After inspecting, you can then choose to refuse or accept the shipment.
Either way, you must note the damages on the Proof of Delivery Form.
If, after inspecting the contents, you choose to accept the delivery of damaged crate/pallet/product Woodland Creek will be released from any further repair, replacement or shipping costs.
CONTACT INFORMATION:
Shipping Damage: Contact our shipping department immediately at (231) 518-4033 or freight@woodlandcreekfurniture.com
Incorrect Item: Contact our customer service department immediately at (866) 329-9060 or customerservice@woodlandcreekfurniture.com
Furniture that is refused for any reason other than damage or incorrect items will require the client to pay a 50% restocking fee and shipping fees.
Any damage issues that occur outside our normal business hours (Monday Through Friday 8 AM – 4 PM EST), will be addressed the next business day.