Shipping & Handling

Freight Order Packaging

Our talented craftsmen operate from across the United States and carefully package the furniture built for your order in various ways. Each vendor we work with feels that they know the best way to get your order to you while operating within the confines of their business model. We trust and respect their judgement. You may receive your order fully crated (top, sides, and bottom), palletized, or a hybrid of the two. Below you will find a wide ranging photo array of packaging methods used by us and the craftsmen we work with. All are fully acceptable forms of packaging. Our craftsmen dislike seeing their beautiful work get accidentally or negligently damaged during the delivery process. We know that you don't want to receive damaged furniture, or experience the resulting delays, either.  We package and crate all furniture with this in mind.

Damaged Shipments: Upon receiving your shipment, and before signing Bill of Lading(BOL)/freight release, inspect the exterior packaging for noticeable and obvious damages. If you notice damage to the exterior of the package, please access your purchased items and inspect them carefully for damage. Damage to exterior packaging and/or purchased items must be noted on the BOL/freight release at the time of delivery. If damage is not noted on the BOL/freight release, or, you do not report the damage to Woodland Creek Furniture within 5 days of delivery, we cannot file a damage claim with the freight company and you will be responsible for any additonal shipping costs. This is never something we want to see our customers experience.

Immediately call our Shipping Department, and describe the damage to the packaging or purchased items.  If the noted damage is repairable, we will immediately send out the necessary replacement parts. If you believe, and we are in agreement (through review of damage description, photos, videos, etc), that your furniture is beyond repair and needs to be partially or fully rebuilt, the furniture will be returned to us at no additional shipping expense to you. If there is major or extensive damage to the piece, and you are out right rejecting the delivery, it is your responsibility to leave the contents in the package, or repackage them, so the shipper can return the shipment for credit.  Remember, the signed BOL/freight release must note any damages.

It is our goal to get you your furniture in pristine condition. We thank you for your order and hope your furniture brings many years of happiness.

- Woodland Creek Management

Shipping Methods & Services

Curbside Delivery via FedEx Freight: No Lift Gate

This delivery method covers the basic essentials.

The delivery partner will call your designated contact to arrange a date and appointment window once your item(s) arrives at the local terminal. A truck, as pictured above will be used to perform the delivery.

The driver will move the pallet to the end of the truck for the customer to offload. It is the responsibility of the client to remove the shipment from the back of the truck.

A truck of this size MUST be able to easily reach the offload location and be able to turn around or exit the area without trouble. Areas with low hanging wires, narrow roads, dirt roads and cul-de-sacs will require the Threshold Delivery.

  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No
  • Includes Lift Gate: No

Curbside Delivery via FedEx Freight: Lift Gate Service

This delivery method includes a lift gate on the back of the trailer to help you unload the crated furniture.

The delivery partner will call your designated contact to arrange a date and appointment window once your item(s) arrives at the local terminal. A truck, as pictured above will be used to perform the delivery.

The driver will move the pallet onto the lift gate and lower it to the ground. It is the responsibility of the client to remove the shipment from the lift gate.

A truck of this size MUST be able to easily reach the offload location and be able to turn around or exit the area without trouble. Areas with low hanging wires, narrow roads, dirt roads and cul-de-sacs will require the Threshold Delivery.

  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No
  • Includes Lift Gate: Yes

Threshold Delivery: Smaller Truck Delivery

This delivery method covers the basic essentials.

The delivery partner will call your designated contact to arrange a date and appointment window once your item(s) arrives at the local terminal. A truck, similar to the image above will be used to perform the delivery.

The delivery drivers will offload the palletized furniture to the outside of your home. If a dry enclosure, such as a garage is available and large enough to house the shipment, the delivery drivers will offload into the garage.

No unpackageing or assembly performed.

  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No
  • Includes Offloading From Delivery Truck: Yes
*Please be sure to inform the drivers of any difficulties they may face navigating to your delivery location.*

Storage Policy for WCF

Q: I ordered my furniture based upon the due date the contractor gave me. That date has now been extended; can you hold my furniture order for me?

A: Yes. After placing an order, you will receive an order confirmation with an estimated due date. If you need your delivery held longer than this estimated due date, please reach out to us.
We are a family owned/operated furniture manufacturer. While we may not have the room here at our facility to store orders, we do have a local insured storage facility that has given us special rates for storing orders.
We can pass these special rates on to you. If you need your order held for longer than 2 weeks past your due date the following charges will apply:

  • Orders up to $2500 – will be charged $75 per month
  • Orders $2501-$5000 – will be charged $100 per month
  • Orders $5001-$10,000 – will be charged $200 per month
  • Orders $10,001-$20,000 – will be charged $350 per month
  • Orders $20,001-$30,000 – will be charged $500 per month
  • Orders over $30k that need to be held – please contact us for rates

If you know you won't need your order for a few months, you can still place your order today.
We will assign your order a production date that will allow us to have it ready for your requested date.
For example, it's April but you don't need the order delivered until September.
Simply note this date on your order, and there will be no additional storage charges for the delivery in September.


All deliveries are performed Monday through Friday, between normal business hours of 8am to 5pm.
Weekend deliveries are not available.

Shipments outside of the 48 contiguous United States do NOT qualify for free shipping.


Call Or Email Us 7 Days A Week If You Have Any Questions Or Concerns.
(231) 668-9125
sales@woodlandcreekfurniture.com