Real Wood Furniture
Woodland Creek Furniture only uses real wood for all its cabinets, furniture and mantels. Many pieces are constructed with real logs and solid slabs of wood. We prefer and actually seek out wood with cracks, twists and color. This is the inherent character of wood and is not considered a defect. Natural wood will have knots and checking that we will fill unless our clients ask to leave them unfilled. This notation must be listed on the order paperwork.
Our reclaimed wood will have nail holes, board cupping, old pegs, patches, cracks, saw marks, water marks, worm holes, bug holes, sunspots, and dents. These attributes are not considered imperfections. We consider them character and believe they pay homage to the historical authenticity and original craftsmanship. Our furniture, therefore, does not have to be artificially distressed providing an authentic look that will last for generations.
Wood adjusts different times of the year to the moisture content in the air. In a sense the wood breathes and will adjust to the moisture content of your home. You may notice a slab move or even develop small cracks. A dry home may cause the wood to move or crack more than a home with proper humidity. Our wood slabs are kiln dried to minimize wood movement. Cracks are not considered a defect. If you requested epoxy in the cracks, the epoxy may also crack. This is also not considered a defect. Our workshop will fill cracks and knots with an epoxy filler unless requested otherwise.
Small cracks can be easily fixed by placing wood putty in with a plastic putty knife. Some clients prefer to highlight the cracks by dabbing black stain in for contrast. With proper care and maintenance your furniture will be around for many generations to enjoy.
As a courtesy if you purchase a bundled drop in sink package along with your vanity from us we will cut the holes for the sink and faucets. Most companies will not do this for liability reasons and most plumbers will add $30-50 for the labor/service of cutting the holes out. Due to the various placements a vessel sink can go we do not drill the holes for the vessel sinks and faucets.
Barn Wood Furniture
The wood comes from old barns taken down in Michigan, Indiana and Illinois. The barns we select are between 100 and 150 years old. The species are generally pine, spruce and oak. We occasionally come across and use other species.
The wood is full of inherent character, blemishes, holes and various textures. Like the reclaimed wood barnwood will have nail holes, board cupping, old pegs, patches, cracks, saw marks, water marks, worm holes, bug holes, sunspots, and dents. These are not considered defects. Only the elements, oxidation and time cause the wood to turn this wonderful patina. Customers may notice old paint on the bottom sides of dining tables. The paint has been tested and does not contain lead. The old paint is not a health hazard and is not a reason to return a table.
All our table tops and legs are crafted with aged barnwood. Tabletops rest on a structural support frame which is made from new, stronger dimensional lumber. The support frame is not visible unless you look under the table. The barnwood tops are made in a tongue and groove fashion to allow for contraction and expansion. Throughout the year and different moisture levels in the air, you will see the gaps increase or decrease in size. This is normal and means your table is being protected from cracking or warping.
The barnwood is fumigated before it is turned into beautiful furniture. You can expect saw marks and different textures between the various pieces of wood used in each piece of furniture. These are the natural imperfections and weather texture created over time. There may also be nail holes, adding authenticity to the history of your piece. When combined, the various textures and inherent attributes give each piece of furniture its own character – no two pieces are ever exactly alike nor do we guarantee any piece will look exactly like a specific photo shown on Woodland Creek’s web site.
Changing an Order Process
Did you place your order and then change your mind? It happens to us all. We are happy to make changes to your order for you within 48 hours of you placing your order. After 48 hours you can still make changes but there will be a 5% charge on the item being changed as we will have to pull the order, pull the order from the shop, redo the order and then retake the order to the shop. It’s a time consuming process.
Cancellation - Return Policy
We select shipping companies that agree to deliver our customer’s furniture in a timely and safe manner, however, please understand the shipping companies are run by their own policies and procedures.
Woodland Creek Furniture makes no guarantee furniture will be delivered by a specified date. We will provide an estimated date if requested, but this is not to be taken as a guarantee.
Should this date not be met, it is not a valid reason to cancel the order.
Freight companies will deliver to your driveway, and if the crated order does not exceed 76 inches, they will lower the palletized furniture to the ground with a lift gate (if selected).
The drivers will not move the crate at that point, it will be the responsibility of the customer. These deliveries are often performed with 50ft freight trucks so roads and driveways can sometimes be an issue.
Customers MUST inform us of any circumstances that would prohibit delivery via this method. Additional fees incurred due to lack of information from our customers will be the responsibility of the customer.
Performed by smaller transportation companies, threshold delivery service is also an available option at additional costs. This service can add up to 3 weeks to the delivery time and should be considered if a
smaller UPS-sized truck is necessary to reach the delivery location or if off-loading of the crated order is required.
If a replacement is necessary, the replacement will be shipped via the same method and to the same location originally chosen. If an address change is necessary, Woodland Creek Furniture is not responsible for
additional fees incurred.
Lead Time Policy
All lead times are product dependent. The listed availability of each product is an estimation of that item's production completion only. Upon completion of production, each item undergoes a careful quality control check to ensure it is ready for your home. If an item fails this check, it is returned to the manufacturing or finishing process to be repaired or refinished, whereupon it will undergo another quality control check. Once an item has passed the quality control process, it is moved to our Crating and Shipping facilities, where it can take up to 15 business days before it is picked up by the shipping company and embarks for its final destination. Due to our commitment to quality and issues beyond our control, we cannot guarantee delivery dates of your items.
Storage Policy for WCF
Q: I ordered my furniture based upon the due date the contractor gave me. That date has now been extended; can you hold my furniture order for me?
A: Yes. After placing an order, you will receive an order confirmation with an estimated due date. If you need your delivery held longer than this estimated due date, please reach out to us.
We are a family owned/operated furniture manufacturer. While we may not have the room here at our facility to store orders, we do have a local insured storage facility that has given us special rates for storing orders.
We can pass these special rates on to you. If you need your order held for longer than 2 weeks past your due date the following charges will apply:
- Orders up to $2500 – will be charged $75 per month
- Orders $2501-$5000 – will be charged $100 per month
- Orders $5001-$10,000 – will be charged $200 per month
- Orders $10,001-$20,000 – will be charged $350 per month
- Orders $20,001-$30,000 – will be charged $500 per month
- Orders over $30k that need to be held – please contact us for rates
If you know you won't need your order for a few months, you can still place your order today.
We will assign your order a production date that will allow us to have it ready for your requested date.
For example, it's April but you don't need the order delivered until September.
Simply note this date on your order, and there will be no additional storage charges for the delivery in September.
Any shipping damage must be reported back to us within 5 days in order for us to file a damage claim. The signed shipping receipt must note DAMAGED. When you sign something as damaged we are able to file the claim with the shipping company and the shipping company will cover the costs of repair/replacement as well as the shipping.
If visible damage to the crate appears to be slight please note it on the Proof of Delivery form. Do not destroy the crate. Upon inspection of the contents if you notice damage please take photos and send them to your sales representative or our shipping department. In most cases slight damage can easily be repaired with materials we will send to you.
If damage to the crate is severe you have the option of immediately refusing delivery of your order or to inspect the contents before accepting. Either way, you must note the damage on the Proof of Delivery form. Failing to note damage will affect Woodland Creek’s ability to file a damage claim on your behalf. If a replacement is necessary, the replacement will be shipped via the same method and to the same location originally chosen.
If, by chance, one of your amazing rustic pieces from us arrives damaged and you would like to keep the damaged product while waiting on the new piece of rustic furniture to arrive - you are definitely welcome to do so. Once the new replacement piece/s arrive you will have 7 business days to have the damaged/original product ready to be picked up. If it is not ready to be picked up in that time we will charge for the replacement piece.
Due to Delivering Company:
Damage to a customers property that is caused by the delivering company is the responsibility of the delivering company. This includes but is not limited to interior damage such as flooring and wall scuffs, damage to carpets/rugs, exterior damage such as to the yard, fencing or structures. Claims must be filed between the customer and the delivering company. Woodland Creek Furniture cannot file these claims but can assist in getting them started if requested.
Due to Product Itself:
Damage to a customers property that is caused by elements of the materials the products are crafted from, such as natural oils expelling from the wood, or mold growth due to improper placement/utilization of leveling hardware to allow air flow, are not the responsibility of Woodland Creek Furniture.
We hate solicitor calls, junk mail, and spam e-mail. We like having conversations and doing business with real people – like you. In an effort to protect your privacy, we ensure that the information you provide us with is never sold, bartered, traded or shared with anyone. It’s safe here with us, at Woodland Creek Furniture.
Our goal is to help you understand the numerous steps we take to safeguard your security. We also want to help you protect yourself. The tips and information which follow were designed to increase your confidence in Woodland Creek Furniture practices and help you enjoy your online shopping experience even more.
How We Use Information You Give Us:
√ To process your orders and inquiries
√ To track the status/delivery of your order(s)
√ To respond to communication you initiate with us
√ To answer questions you have about past purchases
√ To provide you with the best customer service possible
We won’t share your name, billing address, e-mail address, phone number or shoe size with any other organization – for any reason. In fact, we go to great lengths to make your shopping experience with us as secure as possible. We treat you the way we want to be treated.
OUR PRIVACY COMMITMENT:
We will never sell, barter, trade, share or give away any identifying information about you or your order history with anyone outside of Woodland Creek Furniture that does not need your information. Yes, at times we need to share your information with our subsidiaries, freight carriers and payment brokers – to process your order(s).
If you choose to opt-in to our mailings, you can receive promotional announcements, contest alerts, product updates and other information we think you’ll find interesting. And not “spam” interesting, either, but legitimately interesting. Feel free to opt-out at any time by clicking the unsubscribe buttons in the emails.
ONLINE SAFETY & SECURITY:
One of our highest priorities is to provide you with a safe, secure and enjoyable online experience. We dedicate a great deal of time and effort to ensuring that your personal information and right to privacy are both protected. One way we protect and preserve your privacy is by utilizing SSL technology.
Secure Sockets Layer technology is a web-security protocol which helps safely transfer information from your computer to our servers by encrypting it with a 128-digit key code. Woodland Creek Furniture's SSL certificate can only be used by Woodland Creek Furniture. To check the validity of our certificate, simply click on our site’s SSL icon.
Our SSL certificate protects your safety while you shop at Woodland Creek’s Log Furniture Place. But, there’s more to internet safety than that. Using an SSL-capable (or security-enabled) browser is a great way to protect your safety even further. Examples include but are not limited to; Firefox, Google Chrome, Safari, or Microsoft Edge.
When using security-enabled browsers, pay attention to their built-in safety features. Most of today’s popular SSL-capable web browsers display symbols, send you alerts or display pop-up notifications anytime the follow activity occurs or is likely to occur:
- Your browser is toggling between secure and non-secure modes – If you’re just surfing the web, secure mode can be turned “off”, but when you’re entering personal information like credit card numbers the secure mode should be turned “on”
- Your browser detected invalid site identification or SSL certificate credentials – Do not proceed with an order if you do not have a secure connection; verify that the “check out” area of the website URL begins with https:// (s = “secure”) and look for a padlock or other symbol which indicates that your transmission and connection are both secure
Additionally, unlike the information you share with Woodland Creek Furniture online, e-mails are NOT automatically encrypted and are NOT considered a secure means of transferring delicate information such as credit card numbers. Refrain from sending this type of information, by e-mail, to anyone at any time.
When you visit our website an internet cookie, web cookie or browser cookie is created by your web browser. That cookie is then used to store your shopping cart contents and other information you’ve shared with us during your browsing session. It cannot be read by other websites and is specific to your experience with us. Internet cookies also have an expiration date and are deleted automatically once they expire.
Woodland Creek Furniture, Inc. warrants to the original purchaser that for ONE YEAR from the date of arrival Woodland Creek Furniture, Inc. will, at its discretion, repair or replace any piece of furniture that is found to be defective in material or workmanship.
It is required that you notify Woodland Creek Furniture, Inc. of any defect found within one year from the date of purchase. After receiving notification of a claim, it may be necessary for Woodland Creek Furniture, Inc. to arrange for an inspection of your furniture to determine whether or not a defect exists.
Repairs will be attempted as the preferred resolution method in all cases. However, if Woodland Creek Furniture, Inc. or an authorized representative determines that repair is impractical, Woodland Creek Furniture, Inc. will furnish a substitute unit of the same or similar color, design, style and quality. Woodland Creek Furniture, Inc. will honor reasonable and customary labor charges during this warranty period for the purpose of repair or replacement of warranty parts. If a replacement is necessary, the replacement will be shipped via the same method and to the same location originally chosen. An authorized Woodland Creek Furniture, Inc. service agent will perform warranty service.
This warranty protects you only when you purchase your furniture from Woodland Creek Furniture, Inc. and is only applicable for normal household use, not for commercial use.
Proper care and use are essential to preserving your rights under this warranty. Woodland Creek Furniture, Inc. will not repair or replace your furniture if improper maintenance or improper use causes damage. This warranty does not apply if your Woodland Creek Furniture, Inc. product is damaged by the use of detergents, abrasives or other harsh cleaning agents. This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents including burns, cuts, scratches, tears, scuffs, watermarks, indentions or pet damage. This warranty does not cover floor samples or products designated “AS IS” at the time of purchase.
Solid wood reacts to the amount of humidity in your home. Long periods of low humidity will dry wood and cause splitting, cracking, and warping. Exposing your furniture to excessive dampness is also something that should be avoided. Controlling your indoor relative humidity year round between 40% – 45% will eliminate these problems. When arranging furniture in your home, be thoughtful to avoid heat vents and direct sunlight to prevent discoloration, drying, and cracking.
- If you find your bed to be loose, you are responsible for basic maintenance like tightening a bolt, wing-nut, or possibly a wood screw.
- If the identical materials are not available at the time of repair or replacement, we reserve the right to substitute materials of equal or greater value.
- The warranty does not cover furniture found to be abused, misused, exposed to improper humidity levels and/or unsanitary condition.
- The warranty does not cover furniture that has been used for commercial purposes such as, but not limited to a hotel, motel, or nursing home.
- Heirloom furniture is expected to gain minor checks, cracks and other imperfections as it ages through the decades. These minor imperfections are not considered defects.
- It is common knowledge that dining chairs will gain minor movement in their journey over a period of time/use. This is not a manufacturer defect but rather another example of a fine piece of furniture becoming an heirloom.
- Unfinished furniture will be void of this warranty.
Woodland Creek Furniture, Inc. will not be liable for consequential or incidental damages. Woodland Creek Furniture, Inc. will not be liable for any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Woodland Creek Furniture, Inc. makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. Some states do not allow an exclusion or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
Your Warranty Rights:
This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of Woodland Creek Furniture, Inc.’s responsibilities.
Any disputes will be settled and governed by Michigan Law.