Furniture Delivery Lead Times & Information
Furniture shown on our web site that does not explicitly state “Free Shipping” on the product page is quoted based on your zip code. Customer service representatives are here seven days a week from 10:00 to 6:00 (EST) to answer questions and provide quotes. Please call us 231.668.9125 or email us at firstname.lastname@example.org. Please include the product model number, the desired size and your zip code. We will shop the rate with all the top carriers and get you the best possible shipping rate.
Furniture delivery attempts can only be made Monday – Friday, 8am to 5pm. The shipping company will contact you to arrange a delivery time, so a daytime telephone number is required.
It is imperative that if you live in a remote area for which it will not be feasible to get a commercial semi-truck to your residence that you inform us at the time of ordering. Please take into consideration any other obstacles that will preclude trucks from getting to your home (e.g., low utility wires, low trees, steep driveway, etc.).
Additional charges will apply if the truck shows up and the delivery cannot be made because the truck cannot gain access.
Let us know if any special arrangements need to be made. Please note that we always try and use reputable third party LTL shippers. For white glove delivery service we use smaller, specialty companies servicing various parts of the U.S. Not all shipping companies may service your area, and we may be limited to one or two shippers. These shippers may have policies that differ from our own. For example, they may only deliver from 9:00am to 2:00pm on weekdays, or they may not offer weekend delivery service. If this is the case, we ask for your understanding and cooperation. It is our goal to get you your furniture in a safe and timely manner.