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Policies 2017-08-15T14:46:36+00:00

Custom Orders

Woodland Creek Furniture specializes in custom-made furniture. We are the only rustic furniture store in Michigan crafting many of its own lines of unique rustic furniture. If you are in Michigan we welcome you to visit our workshop and help select the woods for your project. Woodland Creek Furniture also carries several lines of furniture from specialized craftsmen from around the country and world.
Customer orders require a 50% deposit to begin crafting. Balance will be collected after a thorough quality control inspection, and prior to packaging the item for shipment.

Real Wood Furniture

Woodland Creek Furniture only uses real wood for all its cabinets, furniture and mantels. Many pieces are constructed with real logs and solid slabs of wood. We prefer and actually seek out wood with cracks, twists and color. This is the inherent character of wood and is not considered a defect. Natural wood will have knots and checking that we will fill unless our clients ask to leave them unfilled.  This notation must be listed on the order paperwork.
Our reclaimed wood will have nail holes, board cupping, old pegs, patches, cracks, saw marks, water marks, worm holes, bug holes, sunspots, and dents. These attributes are not considered imperfections. We consider them character and believe they pay homage to the historical authenticity and original craftsmanship. Our furniture, therefore, does not have to be artificially distressed providing an authentic look that will last for generations.

Wood adjusts different times of the year to the moisture content in the air. In a sense the wood breathes and will adjust to the moisture content of your home. You may notice a slab move or even develop small cracks. A dry home may cause the wood to move or crack more than a home with proper humidity. Our wood slabs are kiln dried to minimize wood movement.  Cracks are not considered a defect.  If you requested epoxy in the cracks, the epoxy may also crack.  This is also not considered a defect.  Our workshop will fill cracks and knots with an epoxy filler unless requested otherwise.

Small cracks can be easily fixed by placing wood putty in with a plastic putty knife. Some clients prefer to highlight the cracks by dabbing black stain in for contrast. With proper care and maintenance your furniture will be around for many generations to enjoy.

Barn Wood Furniture

The wood comes from old barns taken down in Michigan, Indiana and Illinois. The barns we select are between 100 and 150 years old. The species are generally pine, spruce and oak. We occasionally come across and use other species.
The wood is full of inherent character, blemishes, holes and various textures. Like the reclaimed wood barnwood will have nail holes, board cupping, old pegs, patches, cracks, saw marks, water marks, worm holes, bug holes, sunspots, and dents. These are not considered defects. Only the elements, oxidation and time cause the wood to turn this wonderful patina. Customers may notice old paint on the bottom sides of dining tables. The paint has been tested and does not contain lead. The old paint is not a health hazard and is not a reason to return a table.
All our table tops and legs are crafted with aged barnwood. Table tops rest on a structural support frame which is made from new, stronger dimensional lumber. The support frame is not visible unless you look under the table.
The barnwood is fumigated before it is turned into beautiful furniture. You can expect saw marks and different textures between the various pieces of wood used in each piece of furniture. These are the natural imperfections and weather texture created over time. There may also be nail holes, adding authenticity to the history of your piece. When combined, the various textures and inherent attributes give each piece of furniture its own character – no two pieces are ever exactly alike nor do we guarantee any piece will look exactly like a specific photo shown on Woodland Creek’s web site.

Cancellation Policy

Once manufacturing has begun we are required to charge a 25% cancellation fee due to the wastage of precious wood and labor costs. If manufacturing has not begun, but funds have been collected, a 5% fee will be charged on the total invoice amount.

Return Policy

Items may be returned within 14 days of receipt of goods.  Items must arrive back to Woodland Creek Furniture in the same condition as when the left the warehouse. The original packaging material will greatly assist you in this endeavor.
Refunds, minus a 25% restocking fee and all shipping charges, will be issued within 7 business days, following inspection once the order arrives back in the warehouse. Refunds will be processed by the same means as payment was tendered. Clients with cancelled cards will receive their refund via corporate check.

Shipping Policy

We select shipping companies that agree to deliver our customer’s furniture in a timely and safe manner, however, please understand the shipping companies are run by their own policies and procedures, which are completely out of our control. Woodland Creek Furniture makes no guarantee furniture will be delivered by a specified date. We will provide an estimated date if requested, but this is not to be taken as a guarantee. Should this date not be met, it is not a valid reason to cancel the order.
Unless otherwise specified sales staff will quote the less expensive curb-side delivery method often referred to as Common Carriers. Freight companies will deliver to your driveway, and lower the palletized furniture to the ground with a lift gate. The drivers will not move the crate at that point, it will be the responsibility of the customer. These deliveries are often with 50’ freight trucks so roads and driveways can sometimes be an issue.
Performed by smaller transportation companies, white glove service is also an available option at additional costs. This service will typically add 2-3 weeks to the transit time and should be considered if a smaller UPS-sized truck is necessary to reach your home or if you require inside delivery and assembly.

Damage Policy

If visible damage to the crate appears to be slight please note it on the Proof of Delivery form. Do not destroy the crate. Upon inspection of the contents if you notice damage please take photos and send them to your sales representative or our shipping department. In most cases slight damage can easily be repaired with materials we will send to you.
If damage to the crate is severe you have the option of immediately refusing delivery of your order or to inspect the contents before accepting. Either way, you must note the damage on the Proof of Delivery form. Failing to note damage will affect Woodland Creek’s ability to file a damage claim on your behalf. If a replacement is necessary, the replacement will be shipped via the same method and to the same location originally chosen.

Warranty Information

Woodland Creek Furniture, Inc. warrants to the original purchaser that for ONE YEAR from the date of purchase Woodland Creek Furniture, Inc. will, at its discretion, repair or replace any piece of furniture that is found to be defective in material or workmanship.

It is required that you notify Woodland Creek Furniture, Inc. of any defect found within one year from the date of purchase. After receiving notification of a claim, it may be necessary for Woodland Creek Furniture, Inc. to arrange for an inspection of your furniture to determine whether or not a defect exists.

Repairs will be attempted as the preferred resolution method in all cases. However, if Woodland Creek Furniture, Inc., or an authorized representative determines that repair is impractical, Woodland Creek Furniture, Inc. will furnish a substitute unit of the same or similar color, design, style and quality. Woodland Creek Furniture, Inc. will honor reasonable and customary labor charges during this warranty period for the purpose of repair or replacement of warranty parts. If a replacement is necessary, the replacement will be shipped via the same method and to the same location originally chosen. An authorized Woodland Creek Furniture, Inc. service agent will perform warranty service.

This warranty protects you only when you purchase your furniture from Woodland Creek Furniture, Inc. and is only applicable for normal household use, not for commercial use.

Proper care and use are essential to preserving your rights under this warranty. Woodland Creek Furniture, Inc. will not repair or replace your furniture if improper maintenance or improper use causes damage. This warranty does not apply if your Woodland Creek Furniture, Inc. product is damaged by the use of detergents, abrasives or other harsh cleaning agents. This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents including burns, cuts, scratches, tears, scuffs, watermarks, indentions or pet damage. This warranty does not cover floor samples or products designated “AS IS” at the time of purchase.

Solid wood reacts to the amount of humidity in your home. Long periods of low humidity will dry wood and cause splitting, cracking, and warping. Exposing your furniture to excessive dampness is also something that should be avoided. Controlling your indoor relative humidity year round between 40% – 45% will eliminate these problems. When arranging furniture in your home, be thoughtful to avoid heat vents and direct sunlight to prevent discoloration, drying, and cracking.

Warranty Limitations:

  • If you find your bed to be loose, you are responsible for basic maintenance like tightening a bolt, wing-nut, or possibly a wood screw.
  • If the identical materials are not available at the time of repair or replacement, we reserve the right to substitute materials of equal or greater value.
  • The warranty does not cover furniture found to be abused, misused, exposed to improper humidity levels and/or unsanitary condition.
  • The warranty does not cover furniture that has been used for commercial purposes such as, but not limited to a hotel, motel, or nursing home.
  • Heirloom furniture is expected to gain minor checks, cracks and other imperfections as it ages through the decades. These minor imperfections are not considered defects.
  • It is common knowledge that dining chairs will gain minor movement in their journey over a period of time/use. This is not a manufacturer defect but rather another example of a fine piece of furniture becoming an heirloom.
  • Unfinished furniture will be void of this warranty.

Woodland Creek Furniture, Inc. will not be liable for consequential or incidental damages. Woodland Creek Furniture, Inc. will not be liable for any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Woodland Creek Furniture, Inc. makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. Some states do not allow an exclusion or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

Your Warranty Rights:

This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of Woodland Creek Furniture, Inc.’s responsibilities.

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