Custom Orders

Woodland Creek Furniture specializes in custom-made furniture. We are the only rustic furniture store in Michigan crafting many of its own lines of unique rustic furniture. If you are in Michigan we welcome you to visit our workshop and help select the woods for your project. Woodland Creek Furniture also carries several lines of furniture from specialized craftsmen from around the country and world.
Customer orders require a 50% deposit to begin crafting. Balance will be collected after a thorough quality control inspection, and prior to packaging the item for shipment.

Real Wood Furniture

Woodland Creek Furniture only uses real wood for all its cabinets, furniture and mantels. Many pieces are constructed with real logs and solid slabs of wood. We prefer and actually seek out wood with cracks, twists and color. This is the inherent character of wood and is not considered a defect.
Our reclaimed wood will have nail holes, board cupping, old pegs, patches, cracks, saw marks, water marks, worm holes, bug holes, sunspots, and dents. These attributes are not considered imperfections. We consider them character and believe they pay homage to the historical authenticity and original craftsmanship. Our furniture, therefore, does not have to be artificially distressed providing an authentic look that will last for generations.

Wood adjusts different times of the year to the moisture content in the air. In a sense the wood breathes and will adjust to the moisture content of your home. You may notice a slab move or even develop small cracks. A dry home may cause the wood to move or crack more than a home with proper humidity. Our wood slabs are kiln dried to minimize wood movement.  Cracks are not considered a defect.  If you requested epoxy in the cracks, the epoxy may also crack.  This is also not considered a defect.

Small cracks can be easily fixed by placing wood putty in with a plastic putty knife. Some clients prefer to highlight the cracks by dabbing black stain in for contrast. With proper care and maintenance your furniture will be around for many generations to enjoy.

Barn Wood Furniture

The wood comes from old barns taken down in Michigan, Indiana and Illinois. The barns we select are between 100 and 150 years old. The species are generally pine, spruce and oak. We occasionally come across and use other species.
The wood is full of inherent character, blemishes, holes and various textures. Like the reclaimed wood barnwood will have nail holes, board cupping, old pegs, patches, cracks, saw marks, water marks, worm holes, bug holes, sunspots, and dents. These are not considered defects. Only the elements, oxidation and time cause the wood to turn this wonderful patina. Customers may notice old paint on the bottom sides of dining tables. The paint has been tested and does not contain lead. The old paint is not a health hazard and is not a reason to return a table.
All our table tops and legs are crafted with aged barnwood. Table tops rest on a structural support frame which is made from new, stronger dimensional lumber. The support frame is not visible unless you look under the table.
The barnwood is fumigated before it is turned into beautiful furniture. You can expect saw marks and different textures between the various pieces of wood used in each piece of furniture. These are the natural imperfections and weather texture created over time. There may also be nail holes, adding authenticity to the history of your piece. When combined, the various textures and inherent attributes give each piece of furniture its own character – no two pieces are ever exactly alike nor do we guarantee any piece will look exactly like a specific photo shown on Woodland Creek’s web site.

Cancellation Policy

Once manufacturing has begun we are required to charge a 25% cancellation fee due to the wastage of precious wood and labor costs. If manufacturing has not begun, but funds have been collected, a 5% fee will be charged on the total invoice amount.

Return Policy

Items may be returned within 14 days of receipt of goods.  Items must arrive back to Woodland Creek Furniture in the same condition as when the left the warehouse. The original packaging material will greatly assist you in this endeavor.
Refunds, minus a 25% restocking fee and all shipping charges, will be issued within 7 business days, following inspection once the order arrives back in the warehouse. Refunds will be processed by the same means as payment was tendered. Clients with cancelled cards will receive their refund via corporate check.

Shipping Policy

We select shipping companies that agree to deliver our customer’s furniture in a timely and safe manner, however, please understand the shipping companies are run by their own policies and procedures, which are completely out of our control. Woodland Creek Furniture makes no guarantee furniture will be delivered by a specified date. We will provide an estimated date if requested, but this is not to be taken as a guarantee. Should this date not be met, it is not a valid reason to cancel the order.
Unless otherwise specified sales staff will quote the less expensive curb-side delivery method often referred to as Common Carriers. Freight companies will deliver to your driveway, and lower the palletized furniture to the ground with a lift gate. The drivers will not move the crate at that point, it will be the responsibility of the customer. These deliveries are often with 50’ freight trucks so roads and driveways can sometimes be an issue.
Performed by smaller transportation companies, white glove service is also an available option at additional costs. This service will typically add 2-3 weeks to the transit time and should be considered if a smaller UPS-sized truck is necessary to reach your home or if you require inside delivery and assembly.

Damage Policy

If visible damage to the crate appears to be slight please note it on the Proof of Delivery form. Do not destroy the crate. Upon inspection of the contents if you notice damage please take photos and send them to your sales representative or our shipping department. In most cases slight damage can easily be repaired with materials we will send to you.
If damage to the crate is severe you have the option of immediately refusing delivery of your order or to inspect the contents before accepting. Either way, you must note the damage on the Proof of Delivery form. Failing to note damage will affect Woodland Creek’s ability to file a damage claim on your behalf.