Professional Shipping

Shipping 1

Woodland Creek Furniture operates three retail stores. Much of the unique rustic furniture shown on our web site is crafted in our own workshop. Getting our clients their furniture the first time without damage is our primary goal.

We operate a professional warehouse for shipping. We carefully wrap, pad, shrink wrap, box and/or crate the furniture to ensure its safe travel. We take every precaution to make sure your furniture is packaged correctly, shipped timely and safely.

Shipping 2

Local deliveries are done by Woodland Creek’s own trucks. Please specify if you will need old furniture removed and new furniture set up. We are happy to help, but we must know ahead of time to ensure we have the proper time allotted and personnel present. Old furniture removal and new furniture set up is an additional charge.

Shipping is available anywhere in the United States and Canada.

Shipping 3

Please note that freight carriers deliver the furniture to the customer’s curb with standard shipping. It is the customer’s responsibility to have the necessary people to carry indoors and set up. Please let us know if you would like in-home set up. The cost of in-home set up is normally 30% to 60% more than curb side service. We would gladly provide you this quote if this service is needed.

Delivery Times

Delivery attempts can only be made Monday – Friday, 8am to 5pm. The shipping company will contact you to arrange a delivery time, so a daytime telephone number is required. This service is only available in the contiguous 48 states

It is imperative that if you live in a remote area for which it will not be feasible to get a commercial semi-truck to your residence that you inform us at the time of ordering. Please take into consideration any other obstacles that will preclude trucks from getting to your home (e.g., low utility wires, low trees, steep driveway, etc.).

Additional charges will apply if the truck shows up and the delivery can not be made because the truck can not gain access.

Let us know if any special arrangements need to be made. Please note that we always try and use reputable third party LTL shippers such as Conway, ABF, Yellow, Echo, etc. to name a few.  For white glove delivery service we use smaller, specialty companies servicing various parts of the U.S..  Not all shipping companies may service your area, and we may be limited to one or two shippers.  These shippers may have policies that differ from our own.  For example, they may only deliver from 9:00am to 2:00pm on weekdays, or they may not offer weekend delivery service.  If this is the case, we ask for your understanding and cooperation.  It is our goal to get you your furniture is a safe and timely manner.

About Our Wood Crates

We build very strong wood crates to protect the furniture from damage during shipping. The size of the crate depends on the size of the order. Some crates are smaller and some very large. Trucks delivering medium to large size crates will have a lift-gate on the back to lower the crate to the ground. We must build wood crates to protect the furniture during transport. We have utilized just about every commercial shipping company and unless we protect the furniture, it will arrive damaged. For standard shipping it is the customer’s responsibility to dispose of the crate. See photo above for example of what a wood crate will look like. Each crate has instructions stapled to the side and explains how to open.

Crates

 

Shipping Damage or Furniture Returns – Very Important

We build very strong wood crates to protect the furniture from damage during shipping. We do not use “recycled wood.” We use new OSB for our crates. If you notice damage to the exterior of the crate, please inspect your furniture carefully for damage. Damage must be noted at the time of delivery.

Please immediately call us and describe the damage. If it is repairable, we will immediately send out the necessary parts to fix. If furniture is beyond repair, do not accept furniture from shipper. It will be retuned to us.

NOTE: each crate is built so that either the top or one side is attached with screws. This is the side to open first and remove your furniture. DO NOT destroy crate until you have concluded the furniture is in good condition. If the furniture ordered is not heavy, the top will unscrew, and the piece can be removed from the top. For larger, heavier pieces, one side will unscrew. If there is damage to the piece, it is the customer’s responsibility to place the piece back inside the crate so the shipper can return the crated piece for credit. If the crate is destroyed by the customer while opening to inspect, the customer is responsible for constructing new crate and giving to shipper before “Credit” will be issued.

Since Woodland Creek has started to ship using wood crates, product damage has declined substantially. It is our goal to get you your furniture in pristine condition. We thank you for your order and hope your furniture brings many years of happiness.

Woodland Creek Management